Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at firstname.lastname@example.org
Q. How long will it take for my items to arrive?
A. The processing time for orders is 1-3 business days. After that, delivery time for Standard Shipping within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
Expedited Shipping (DHL Express): 1-2 days (delivery time)
processing time- 1-3 days
Shipping times may vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-3 business days.
Q. Can I return the product?
A. Yes, you can return the product after delivery. Our return policy lasts 15 days from the day of delivery. If you do not like the product for any reason you can return it.
Please Note: The product should be in good condition and unused.
Q. Where do you ship from?
A. Republic Trend curates quality products from internal partners and artisans globally to your doorsteps. This means that your order is shipped from global areas such as The United States, Norway, Australia, Thailand, Tibet, China, Sri Lanka, Indonesia, India, etc.
We also ship from our partnered warehouses & factories located in the US & China. So, you can expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on most items. On some items, we have Free Shipping over $75.
Q. Where is your company located?
A. We have our offices in the USA; Supply warehouses in the USA; 7 warehouses in different parts of Asia. High-Quality Manufacturer & vendor tie-ups in China
Q. Which currency will I be charged in?
A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to email@example.com
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also PayPal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. All checkouts are secured with SSL.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. If you want your information to be deleted from our databases, just send us an email and we will get all the information deleted.
Refund & Replacement Policies
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.
Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:
Items are faulty – damaged/broken or soiled upon arrival.
Parcels that is lost in transit.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: REPUBLIC TREND will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
You may request a cancellation within 24 hours of purchase. Otherwise, you will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.